退款政策

Return and Refund Policy

Thank you for shopping with Times Vape. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied, our policy outlines the terms for returns and refunds. By purchasing from our website, you agree to this policy.

Eligibility for Returns

1. Unwanted Products (Seven-Day No-Reason Return):

• You may return unused, undamaged products in their original packaging within 7 days of delivery.

The following items cannot be returned unless defective:
- Sealed e-liquid cartridges or pods (if opened).
- Disposable (unless faulty).
- Products marked "final sale" or "clearance."

2. Defective or Incorrect Products:

• If the product is defective, damaged, or incorrect, we offer a free replacement or full refund (including return shipping costs).

• Report issues within 7 days of delivery by contacting timesvapes@gmail.com.

Return Process

Step 1: Contact us at timesvapes@gmail.com with:

• Order number, product name, and reason for return.

• Photos/ videos (e.g., for defects).

Step 2: We will email a return authorization number and shipping instructions.

• Include the number inside the return package.

Step 3: Securely pack the product with original accessories and ship it to:

Unit 6 - 611 Wonderland Road North, London, ON, N6H 5N7

Step 4: After inspection, we will process your refund/replacement within 3–5 business days.